2023 SPEAKING FACULTY

Todd Unger
Todd Unger
Chief Experience Officer
American Medical Association
Stacey Wagner
Stacey Wagner
Chief Experience Officer
Zappos
Tonya Barkley
Tonya Barkley
Chief Employee Experience & Workforce Development Officer
U.S. Department of Veterans Affairs
Jonathan Ragals
Jonathan Ragals
Chief Operating Officer
Halo Collar
Craig Antonucci
Craig Antonucci
Chief Experience Officer
Autocar Trucks
Amber Chaudry
Amber Chaudry
CX Expert in Residence
Partnership for Public Service
Marta Dalton
Marta Dalton
Senior Director, Product Management
Walgreens
Becky Mills
Becky Mills
Senior Vice President, Marketing and Customer Experience
Heartland Bank & Trust
Tom Shirkey
Tom Shirkey
AVP, Customer Experience
AAA
Natalie Vasilyev
Natalie Vasilyev
Vice President, Customer Experience & Market Insights
Elsevier
Melissa Zaino
Melissa Zaino
Vice President, Customer Experience
Maison Corbeil
Andrea Ruotolo
Andrea Ruotolo
Global Head, Customer Sustainability
Rockwell Automation
Doug Roerden
Doug Roerden
Head of Experience Design
FM Global
Evan Shumeyko
Evan Shumeyko
Head of Customer Experience
Kinship (A Division of Mars Petcare)
Sandy Ko
Sandy Ko
Founder & Principal
CCWomen
Jordan Zivoder
Jordan Zivoder
Quantitative Research Lead, CMP Research
Customer Management Practice
Dora Boussias
Dora Boussias
Senior Director, Data Strategy & Architecture
Stryker
Erlin Kakkanad
Erlin Kakkanad
Director, Operations Excellence
Principal Financial
Matthew Mohr
Matthew Mohr
Director, Customer Experience
Eaton
Thomas Young
Thomas Young
Director, Customer Experience
Halo Collar
Stephen Pruden
Stephen Pruden
CEO
Studio Science
Yiannis Antoniou
Yiannis Antoniou
US Head of Data & AI/ML Consulting
BJSS
Cory Declusin
Cory Declusin
Director, CXM Best Practices
Sprinklr
Andy Busam
Andy Busam
Principal Strategist
Method
Billy Collins
Billy Collins
Head of Digital Strategy
Wipfli
Kimberly McKellar
Kimberly McKellar
Vice President, Customer Success
Gladly
Melanie Fricke
Melanie Fricke
Head of U.S. Sales
iAdvize

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