For almost three decades we’ve delivered high quality, world-class technology solutions to the world’s leading companies. We deliver complex enterprise software by aligning engineering, advanced technology, user-focused design and our collaborative delivery approach. We focus on relationships. Our customers trust us because we’re open and honest. The quality of our... Read More
Bright is an immersive learning and simulation platform that delivers hyper-personalized employee training and practice through conversation, chat, and email simulations, software simulations, modern digital learning lessons, live skills-based certifications, and human or AI-powered coaching. Our mission is to put practice at the center of our customers' learning strategies as... Read More
CMP Research is an independent insights product that helps strategic customer contact leaders make better decisions faster. Signature research, case studies, and data-driven benchmarks help leaders innovate, advance, and compare their function’s performance and provide decision-support to executives in an uncertain and ever-changing customer service climate. Read More
We design, build, and run your entire CX world to nurture brand love, customer loyalty, and seamless interactions—whether you need a specific solution, end-to-end journey, or anything in-between. Read More
Today, brands compete and grow based on the experiences they deliver. You know that. You also know it means taking control of those experiences by leveraging first-party data, bringing decisions in-house, and using technology to orchestrate every touch, from end-to-end CX and beyond. Because your customers want to be met... Read More
Infused with AI, eGain's knowledge-powered software automates digital-first experiences for enterprises and government agencies. Pre-connected with leading CRM & contact center systems, the eGain platform delivers quick value and easy innovation with virtual assistance, customer self-service, and modern agent desktop tools. Visit www.eGain.com for more info. Read More
Say No to Broken Customer Journeys Broken customer journeys prevent customers from getting what they need, and do irreparable damage to customer loyalty. That’s why we set out to build a no-code platform that can automate broken customer journeys regardless of where they take place – on the web, in... Read More
More solutions. Better value. Done. It's that simple. We understand when you're busy with other business-critical operations, how challenging it is to source and manage CX business requirements. Building an effective CX experience and digital transformation strategy, sourcing the right tools, and managing their installation is a full-time commitment that... Read More
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating more than six billion customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to create... Read More
Gladly is the only customer service software built around people, not tickets. Gladly applies AI differently, to help brands deliver radically personal customer service at scale, enabling consumers to help themselves and turning customer service agents into heroes by making them more productive. Every conversation starts with a real-time understanding... Read More
IA Call Center is a call center and client partnerships provider, offering customized Inbound call center services and solutions that improve business processes and enhance customer service. Every business face’s challenge, but at the same time, every business and challenge is unique. That’s why we developed our inbound call center... Read More
iAdvize, the 360° Conversational Platform, empowers more than 2,000 brands to deploy an immersive customer experience at scale, providing conversation throughout the customer journey and unlocking the power of human and conversational AI. Over 1.3 billion messages have been tracked on the platform since its creation. As a provider of... Read More
Insite Managed Solutions, LLC provides best-in-class contact center business management solutions to cross-industry clients across the globe. Founded in 2007, our passionate operations experts use unique and proprietary data-backed approaches to identify revenue and cost savings opportunities, optimize processes, and enhance the employee and customer journey. In short, we provide... Read More
We are a global strategy, design, and software engineering agency that crafts powerful, practical digital experiences. Method was established in 1999 on the belief that design and technology could create more value for business. Today, Method is a recognized leader in crafting branded experiences. We offer business, brand, product, and... Read More
With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center... Read More
Observe.AI is an Intelligent Workforce Platform that transforms contact centers by embedding AI into customer conversations, optimizing agent performance, and automating repeatable processes that drive revenue and retention. With Observe.AI, contact centers can surface intelligence across every interaction, giving employees highly accurate, actionable feedback using baked-in coaching and evaluation workflows,... Read More
Sprinklr is the unified platform for all customer-facing functions. We call it unified customer experience management (Unified-CXM). We help companies deliver human experiences to every customer, every time, across any modern channel, at a once-impossible scale. Headquartered in New York City with over 2,400 employees globally, Sprinklr works with more... Read More
For more than 25 years, we’ve worked with industry-defining enterprise and technology companies to solve business challenges through design. We help our clients achieve remarkable growth by identifying opportunities to design better brand experiences, deliver better product experiences, and provide better eCommerce experiences. Read More
We’re a group of artists and analysts. We believe every journey is unique. We also believe in deep personalization. We don’t just capture data, we create value. We do this by being informed by truth but enabled by trust. We’re people first and we know your consumers are too. We... Read More
UJET is the cloud contact center platform for businesses that put trust at the heart of their customer experience. Our one-of-a-kind architecture and award-winning CX Intercloud deliver the most dependable foundation for security, reliability, and scale across cloud contact center operations. With UJET, organizations gain a full voice and digital... Read More
Uniphore is the global leader in Conversational Service Automation (CSA), which combines the power of artificial intelligence, automation technology and machine learning. Uniphore is disrupting an outdated customer service model and bridging the gap between humans and machines by focusing on conversations. We make it possible for every voice, on... Read More
Wipfli Digital helps brands grow faster by designing and developing personalized, customer-first digital experiences. Our team of expert digital strategists and technologists help clients deeply understand the needs of their audience, identify opportunities and gaps in their current digital experiences, and design and build digital solutions to better attract new... Read More
Working Solutions is a leader in onshore, on-demand contact center outsourcing. Our solutions are designed to be flexible—maximizing growth opportunities and managing day-to-day customer service operations—applying services when and where you need them. Working Solutions manages fluctuations in CX operations by using a scalable workforce to ensure nonstop, flexible, and... Read More
Yellow.ai helps complex and decentralized enterprises deliver moments of trust in every customer and employee interaction with dynamic AI Agents that are friendly, efficient, and consistent. Trusted by 1,000+ global enterprises, yellow.ai has clients spread over 30 countries, with chat and voice bots in 100+ languages, across 35+ channels like... Read More
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