Avtex Solutions is an end to end CX Consultancy and Implementation firm. We help our clients thrive in the experience economy by providing strategic consulting, research, journey mapping, and experience design and experience orchestration. Our clients value our objectivity and depth of experience across multiple industries, including Health Care, Insurance, Banking, Retail, Manufacturing, CPG, Professional Services and others. Our vision is to help our client’s fuel exceptional customer experiences. The “fuel” that we bring is our right sized approach to research, (qualitative, quantitative and observational), persona and mindset development, journey mapping, experience design using design thinking and human centered design methods, and future state modeling. In addition, we use our technology know how to help our clients orchestrate the new experience design. Our technology partner portfolio includes contact center, (Genesys), Customer Relationship Management, Voice and Text Analytics, Predictive Modeling and more. Our approach brings together Transformation and Orchestration — which means that we’ll define the areas of CX that need to be improved, then create a roadmap for improving them. Our knowledge and experience in Orchestration allows us to help you leverage the people, processes, and technology you need to implement your plan Avtex Solutions clients range from Fortune 100 to mid-size business looking to compete and win on experiences. Our core values include Innovation: We push the boundaries of technology for our customers. With the Avtex 360 approach, there is a perfect solution for your next project. Excellence: We help our customers be the best as we strive to be the best. We create a great experience for our customers so they can do the same for theirs. Passion: We love our customers and the work that we do! We take pride in the work we do and providing the best possible customer experience. Integrity: We’re honest with our clients and provide the best service. We do whatever it takes to make your project a success so you can provide the ultimate experience for your customers.