With over 25 years of experience managing contact strategies, Eastern Account System provides robust Omni-channel contact solutions to organizations seeking to provide world class customer experiences and first call resolutions.

Over our existence, we built our business by providing results at the top of our industry.  As we went down the trail of chasing state of the art technology, out of the journey, a journey that will always continue, we implemented technology that helped us meet and exceed our client’s goals.  We will continue down this path as it has created long lasting business relationships and elevated us to the rank of Trusted Advisors with most of our clients.

Our first party Contact Centers can host a variety of projects from small Boutique programs to large scale programs for sales, customer service, billing and collections, fund raising, appointment reminders, product support, initial engagement, customer acquisition and more. 

Whether your organization needs a specific solution, or simply wants to augment your existing team with digital paths such as SMS and web chat, Eastern will help custom tailor a program to suit your needs.