In an era of bots and automation, Tethr helps brands ‘humanize’ the customer experience by using a real-time video chat platform that connects internal experts with Android or Apple app users. Brands are adding ‘show me’ technology like Tethr to their channel strategies. Early adopters are experiencing up to 70% improvement in case resolution time, over 55% in reduction of field service dispatches and a 41% reduction in training time. Use cases are exploding from insurance, financial, warranty, medical, customer service, field service and more. With advanced features like skills routing, AI based annotation, web site push and multi-party calling, brands can also use Tethr to add additional layers of support on customer service agreements. We’ve also developed hands-free solutions with smart glasses. Tethr arms companies with the power to increase CX scores, reduce cost to serve metrics and drive additional efficiencies by connecting people who are ‘stuck’ with those experts from a simple text message.