Uniphore is a global leader in Conversational Service Automation with offices in the U.S., India and Singapore. Uniphore believes the future of customer service is every voice being truly heard. The Company’s vision is to bridge the gap between people and machines through voice. Uniphore enables businesses globally to deliver transformational customer service by providing a platform of Conversational Automation & Analytics, Conversational Assistant and Conversational Security that changes the way enterprises engage their consumers, build loyalty and realize efficiencies.
For enterprises not willing to compromise on customer service, Uniphore’s Conversational Service Automation platform uses the power of AI to enable front office automation and help deliver transformational customer service experiences. The platform enables real time listening and analysis of customer conversations across channels and then generates automated real time actions using AI. These include real time next best action (NBA) for agents, instant call categorization, automated call summarization and completion of after-call-work without any agent effort.