Welcome to Chief Experience Officer Virtual Exchange

Priorities have shifted, new challenges have emerged, and the CX function has to now modernize at an unprecedented rate. Join us for a unique benchmarking and solution sourcing opportunity from the comfort of your own workspace as you benchmark, connect, and identify solutions in the most efficient and effective way possible. Learn more about the full 2021 lineup to see which CXO Exchange is the best fit for you based on your availability, active projects, and featured topics:

Benchmark with CX's Best

Yuko Araki

Yuko Araki

Vice President, AARP Experience Change Capability & Metrics


Jennifer Borchardt

Jennifer Borchardt

Director of Omnichannel Experience and Strategy

U.S. Bank

Andrea Scwhark

Andrea Scwhark

Executive Director, Customer Service Operational Efficiency & Planning


The Virtual Exchange Experience

A Virtual Exchange is made up of innovative learning and networking opportunities that keep even the most senior business leaders engaged. You will experience inspiring keynote addresses, in-depth case studies, structured networking and interactive discussion groups. Consultative one-to-one business meetings between attendees and sponsors are also carefully scheduled throughout the Exchange to meet your specific business needs.


  • Invite-only experience for the most qualified decision-making executives
  • 3-4 hour schedule featuring a variety of session formats
  • Personalized itinerary for your specific focuses, challenges and immediate needs
  • Benchmarking opportunities with other senior industry leaders
  • Closed-door environment for the most strategic conversations

Business Meetings

The 1:1 business meetings drive personalized, strategic meetings with potential partners who can help with your active projects.

  • Forget the RFP process and focus your time with partners who can solve your challenges
  • Take advantage of our attendee concierge and customize your itinerary
  • Access top solution providers and preview emerging technologies
  • Increase productivity via custom selections and pre-scheduled 1:1 consultative meetings

How Does it Work?

Attendees receive a personalized Virtual Exchange Itinerary and a calendar invite which will detail all session information and 1:1 Meetings. Links will also be included which will take you straight to the meeting rooms to make it easy for you to follow the schedule.

Annual Exchange Membership 

Complete your solution sourcing needs all year round! Learn more about our annual membership where you create custom schedules throughout the year to solve your most pressing solution needs.

Hear What Executives Had to Say:

"They bring together leaders focused on CX innovation and foster meaningful dialogue that ultimately creates real 
business results." - Pypestream

"The meetings went really well during the first virtual exchange -- we were able to have high quality conversations with key decision makers. We're looking forward to partnering on the next exchange and connecting with more delegates." - Liveperson

"We’ve done live exchanges before, this was our first Virtual Exchange. We had good meetings, loved the format and the roundtable discussion as well. We will do another exchange” - Observe.ai