Exchange Day 1

12:40 pm - 12:50 pm Virtual Lobby Opens & Welcome Orientation

12:50 pm - 1:00 pm Chairperson’s Opening Remarks

1:00 pm - 1:30 pm Benchmarking session - Looking Beyond Technological Disruption

Claudiu Coltea - Enterprise Head of Customer Experience, Travelers
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Claudiu Coltea

Enterprise Head of Customer Experience
Travelers

1:30 pm - 2:00 pm Industry Insight - Digital Transformation is Over: Empower Your Customers to Self-Solve

2:00 pm - 2:30 pm Interactive Panel Discussion - Next Generation Customer Experience Strategy

2:30 pm - 2:40 pm Comfort Break

Interactive Roundtable Discussions

Roundtable 1

2:40 pm - 3:10 pm 360-Degree Customer View

Roundtable 2

2:40 pm - 3:10 pm Actionable Customer Analytics

Interactive Roundtable Discussions

Roundtable 1

3:10 pm - 3:40 pm Digital Customer Experience

Roundtable 2

3:10 pm - 3:40 pm Customer Journey Mapping

3:40 pm - 3:45 pm Comfort Break

3:45 pm - 4:15 pm Business Meetings

1:55 pm - 2:25 pm Business Meetings

4:15 pm - 5:15 pm Quarantini Time!