1:00 pm - 1:25 pm Interactive Panel Discussion: How to Leverage Self Service to Increase Customer Experience and Improve Efficiency
1:25 pm - 1:30 pm LIVE Q&A
1:30 pm - 1:40 pm Ignite Session: Improve Customer Loyalty Through Digital Transformation
1:40 pm - 1:45 pm LIVE Q&A
1:45 pm - 1:55 pm Ignite Session: Customer Centricity: The Real Reason To Modernize Your Service Experience
2:55 pm - 3:00 pm LIVE Q&A
2:00 pm - 2:30 pm Business Meetings
2:30 pm - 2:35 pm Transition Break
2:35 pm - 3:05 pm Business Meetings
Interactive Roundtable Discussions
Interactive Roundtable Discussion: AI & Chatbot: How to Deliver Hyper-Personalized Interactions with AI and Analytics
3:10 pm - 3:55 pm Interactive Roundtable Discussion: AI & Chatbot: How to Deliver Hyper-Personalized Interactions with AI and Analytics
3:55 pm - 4:00 pm Day One Wrap-Up
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