Exchange Day 3

12:20 pm - 12:30 pm Chairperson’s Opening Remarks

12:30 pm - 1:00 pm Benchmarking Session - Creating an Enterprise-Grade Experience for Your Most complex clients

Scott Fairchild - Vice President - Client Experience, Spectrum Enterprise
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Scott Fairchild

Vice President - Client Experience
Spectrum Enterprise

12:50 pm - 1:00 pm LIVE Q&A

1:00 pm - 1:30 pm Project Analysis - Driving Excellence in the Patient Experience Arena

Peggy Greco - Medical Director of Patient Experience, Nemours Children's Health System
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Peggy Greco

Medical Director of Patient Experience
Nemours Children's Health System

1:20 pm - 1:30 pm LIVE Q&A

1:30 pm - 2:00 pm Interactive Panel Discussion - Navigate The New Normal: Addressing Employee Experience

1:50 pm - 2:00 pm LIVE Q&A

2:00 pm - 2:10 pm Comfort Break

2:10 pm - 2:40 pm Business Meetings

2:45 pm - 3:15 pm Business Meetings

Coffee & Community

Discussion 1

2:50 pm - 4:20 pm Mindfulness Tips for Managing Change

Whether you need to fill the hours, or if you have only five minutes to spare, lets find some ways to stay calm and grounded during quarantine for both mentally and physically.

Discussion 2

2:50 pm - 4:20 pm Learning Awesome New Skills

Whether you need to fill the hours, or if you have only five minutes to spare, lets find some ways to stay calm and grounded during quarantine for both mentally and physically.

4:20 pm - 4:25 pm Exchange Concludes