2024 Speakers

Orlando Gadea
Orlando Gadea
Global Vice President Customer Experience
Stanley Black and Decker
Stuart Dunleavy
Stuart Dunleavy
Head of Customer Growth and Retention
AT&T
Michelle Billinger
Michelle Billinger
VP of CX Design
Synchrony Financial
Michael Bair
Michael Bair
SVP, Customer Experience
FIGS Inc
Tina McCormack Beaty
Tina McCormack Beaty
Chief Marketing and Experience Officer
SHRM
T.S. Balaji
T.S. Balaji
VP Digital & Customer Experience
Cox Communications
Charles Spence
Charles Spence
VP of Technology Strategy
Cigna Healthcare
Rushikesh Kulkarni
Rushikesh Kulkarni
Director of Customer Experience
Blue Cross Blue Shield of Michigan
Matthew Mohr
Matthew Mohr
Director, Customer Experience
Eaton
Doug Roerden
Doug Roerden
Head of Experience Design
FM Global
Luke Williams
Luke Williams
Senior Director, CX Measurement & Insight Strategy
Microsoft
Jaysa Boyer
Jaysa Boyer
Head, Employer Engagement
Ultimate Medical Academy
Jonas Kong
Jonas Kong
Head of UX Research
Wish
Tope Sadiku
Tope Sadiku
Global Head of Digital Employee Experience
Kraft Heinz
Lisa Griffin
Lisa Griffin
Chief Consumer Officer
University Hospitals
Jennfer Chou
Jennfer Chou
SVP of Marketing
RocketReach
Brandon Darrington
Brandon Darrington
Senior Director of Ambulatory Access & Strategy
University Hospitals
Heramb Dandekar
Heramb Dandekar
Global Director, User Experience (Cross-brand Strategy & Execution)
Whirlpool Corporation
Heather Gillbanks
Heather Gillbanks
Vice President Customer Service & Customer Experience
Herff Jones
Robin Raymond
Vice President of Customer Experience
Synchrony Financial
Sunzay Passari
Sr Director & Head - Digital Innovation
UPS
Mike Beaubrun
Director, Global Head of Customer Experience
Condé Nast

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