Yuko Araki

Vice President, AARP Experience Change Capability & Metrics AARP

Day 2: Thursday, May 20th

Thursday, May 20th, 2021

12:30 PM FIRESIDE CHAT: Striking the Balance Between CX and Business Value

Yuko leads the Customer Experience metrics team at AARP to better define and measure success in a balanced way at the crossroads of customer experience and business outcomes. This session will discuss how balanced scorecards using CX metrics can tell us what customers are feeling during their journey as well as the results of that experience. This well-rounded story provides powerful insights to achieve balance between enhancing customer experiences and delivering business results. 

Check out the incredible speaker line-up to see who will be joining Yuko.

Download The Latest Agenda