Topbox (Past Sponsor)

Topbox Conversation Analytics unifies data from every customer communication channel and VoC platform for analysis as a single data set. Intelligent classification and machine learning contextualize conversations based on your organization’s products, business processes, and trending topics, for easy discovery and tracking of the root causes behind customer behavior and sentiment. Analyze the customer experience at the aggregate level, drill down to individual interactions, or connect Topbox to your CRM or CDP to understand specific customer segments or cohorts. Learn more at www.topbox.io