The way we all interact with the world has changed and will continue to change. The success of your ‘20 and ‘21 strategies hinges on understanding shifts in customer behavior and expectations. You will need fresh qualitative and quantitative data to understand the impacts, prepare, and pivot. Usability Sciences can help. Usability Sciences is a full¬ service CX research firm, comprised of research analysts and dedicated participant recruiters. For over 30 years, we have conducted user research to help companies like yours answer CX questions such as: What should we know about our customers? How might we capture, delight, and retain our customers? What changes should we make to our products or digital properties to exceed customer expectations? Due to the wide range of your customer experience requirements, we are incredibly flexible in how and where we test. Most of our research today is done remotely but can also be run from our state¬ of¬ the¬ art research facilities or a site of your choosing. Contact us to learn more about Benchmark Testing, Design Thinking Workshops, Persona Development, Standard and Agile Usability Studies, and Competitive Research we conduct across the country and around the globe.