July 14-15, 2021 | Online
Priorities have shifted, new challenges have emerged, and the CX function has to now modernize at an unprecedented rate. Join us for a unique benchmarking and solution sourcing opportunity from the comfort of your own workspace as you benchmark, connect, and identify solutions in the most efficient and effective way possible.
You care about the customer experience. But is the experience you’re creating the one your customers actually want? CCW Digital’s Executive Report on the Customer Experience will answer that question. For the first time ever, we surveyed everyday consumers about what they demand when it comes to the customer experience. We then look at how businesses are approaching the customer experience. Do they know what customers want? And even if they do, are they able to actually deliver it?
Questions answered in this report include:
For a copy of additional CCW Digital report, email enquiry@iqpc.com