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CXO Virtual Exchange July Agenda

CXO Virtual Exchange July Agenda

July 14-15, 2021 | Online

Priorities have shifted, new challenges have emerged, and the CX function has to now modernize at an unprecedented rate. Join us for a unique benchmarking and solution sourcing opportunity from the comfort of your own workspace as you benchmark, connect, and identify solutions in the most efficient and effective way possible.

CCW Digital Executive Customer Experience Report

CCW Digital Executive Customer Experience Report

You care about the customer experience. But is the experience you’re creating the one your customers actually want? CCW Digital’s Executive Report on the Customer Experience will answer that question. For the first time ever, we surveyed everyday consumers about what they demand when it comes to the customer experience. We then look at how businesses are approaching the customer experience.  Do they know what customers want?  And even if they do, are they able to actually deliver it?

 Questions answered in this report include:

  • How many bad experiences will make a customer switch to a competitor?
  • Will customers really pay more for a good experience?
  • What are customers’ Top 5 demands when interacting with a business?
  • What factors prevent businesses from meeting those demands?
  • What are the most common customer complaints?
  • How well do businesses respond to customer feedback?
  • How do customers really feel about calling for customer service?

For a copy of additional CCW Digital report, email enquiry@iqpc.com