Insightful. Inspirational. Community-Oriented.

July 14-15, 2021 | Virtual Exchange

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INDUSTRY LUMINARIES

Aarthi Murali
Chief Customer Experience Officer
M&T Bank

Yuhgo Yamaguchi
Head of Design Strategy
Fidelity Investments

Craig Bernero
Senior Vice President, Infrastructure Solutions Group (ISG) Customer Experience Engineering
Dell Technologies

Doug Stover
Vice President, Global Head of Innovation
Alexion Pharmaceuticals

Kent Lawson
Executive Director Brand & Customer Experience
Blue Cross Blue Shield

Chris Kiley
Head of Customer Experience, Boeing Global Services
Boeing

Courtney Moore
Assistant Vice President of Terminal Experience
Dallas Fort Worth International Airport

Stephanie Crase-Moritz
Chief Marketing & Communications Officer
American Dental Association

Crystal White
Director of Client Experience
ADP

Brian Cantor
Principal Analyst & CCW Digital Director
Customer Management Practice

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