Exchange Day 1

12:00 pm - 12:30 pm Business Meetings

12:30 pm - 12:35 pm Transition Break

12:35 pm - 1:05 pm Business Meetings

1:05 pm - 1:15 pm Transition Break

1:15 pm - 1:30 pm Virtual Lobby Opens, Welcome Orientation & Opening Remarks

1:30 pm - 2:00 pm Benchmarking Session: Deliver the Future of Customer Experience with Digital Transformation

2:00 pm - 2:30 pm Industry Insight

2:30 pm - 3:00 pm Interactive Panel: Reimagine Hiring & Culture-Building Amidst a Global Pandemic

3:00 pm - 3:10 pm Comfort Break

Interactive Roundtable Discussion

3:10 pm - 3:40 pm Voice of the Customer

Interactive Roundtable Discussion

3:45 pm - 4:15 pm 360-Degree Customer View

Interactive Roundtable Discussion

3:10 pm - 3:40 pm AI and Chatbots

Interactive Roundtable Discussion

3:45 pm - 4:15 pm Personalize Customer Self-Service