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Customers demand experiences that are simple and personal. By capturing data, creating insight and making those insights consumable, you can help employees make more informed decisions to improve the customer journey and experience. Join Alla as she discusses:
By providing your customers with an unforgettable experience, your business can build customer loyalty and gain an edge over your competition. But what most organizations forget is that great customer service starts with happy employees. To take your organization to the next level, you need to work from the inside out. In this dynamic session, Ryan will share his key themes to cultivating a corporate culture that is both customer- and employee-centric.
The ability to collect, analyze and act on available data is increasingly vital to any customer-centric success. Companies must learn how to initiate meaningful conversations with consumers and tailor communication catering to unique interests and behaviors. Join Elizabeth as we discuss key strategies for building a customer-centric, data-driven operating environment.
In 2021, all eyes are on CX initiatives. From the acceleration of digital transformation for better customer experiences to the rise of retention as a leading metric, organizations are looking to CX teams to provide strategic direction that’s grounded in customer insights and data.
In this roundtable discussion Christine Rimer will read out GetFeedback's signature CX research report and discuss the conclusion that companies that are agile, customer-centric, collaborative, and holistic have fared better during COVID and are more resilient in the face of economic downturn.