Fouad Jallouli

Service Design Lead Kind Heart Ventures

Why Fouad?

Fouad is a Service Design and product leader with industry experience in crypto, fintech, blockchain. retail and government industries with a demonstrated history of success working with organizations to meet their business goals. He is skilled in product management, business model innovation, problem finding, service design, customer research methods, and managing remote cross-functional design and development teams. Fouad has expertise in bringing products to market across industries through ideation, process flows, business modelling, prototyping, user testing and release for both B2B and B2C products. He is a proud graduate of the Master of Business Administration (MBA) program focused in Executive Management from Royal Roads University.

Monday, November 7, 2022 | DesignOps Bootcamp

10:45 AM The Many Hats of DesignOps: Organizational Structure & Design

It is no longer enough for designers to “just” design. In today's fast-paced and highly competitive environment, designers also expected to be project managers, creative leaders, and effective cross-functional collaborators while still delivering best-in-class design work on increasingly tight turn-around schedules. DesignOps provides a solution to help alleviate challenges and streamline processes as design grows at scale.


Whether your organization is large or small, DesignOps can wear many different hats so that your designers no longer have to. But the questions still remain: What are those different hats, and where exactly should DesignOps sit within the organization?

Tuesday, November 8, 2022 | Main Conference Day 1

11:00 AM Garner DesignOps Buy-In: How to Identify & Break the Bad Habits

For any growing business function, there are many unseen costs of working without the long-term efficiencies that an operations-focused role brings to the table. However, getting buy-in in any scenario comes down to showing not just why it makes the lives of the team easier, but illustrating how it will make an impact at every level of the organization.


For design specifically, garnering stakeholder and team buy-in through aligning business requirements, user needs, and the problem frame. This session will uncover best practices for getting DesignOps buy-in through evaluating current processes, workflows, and communication with a more heuristic, competitive, and data-driven analysis.

Check out the incredible speaker line-up to see who will be joining Fouad.

Download The Latest Agenda