Main Conference Day 2: Friday, September 11

Morning Keynotes

12:00 pm - 12:30 pm Chair Opening Remarks

12:15 pm - 12:45 pm 180 Degrees: Reverting Chaos Into Opportunity

Meriah Garrett - Chief Design Officer, USAA

 Design Thinking never occurs in a perfect scenario. Many times the initiative is driven from necessity to change or be disrupted. In moments of turmoil and decline, a 180-degree change is vital. How do we navigate bureaucracy and long-established organizational structure to re-align the vision for growth and scale ideas organization-wide? 


Meriah Garrett

Chief Design Officer

12:45 pm - 1:05 pm Design Thinking and Innovation Practice: Operating Across the Boundary

George White - Chief Innovation Officer, Cantina

Change and transformation are major concerns and drivers for organizations. Adopting new practices and processes to achieve business goals has always been a part of the business. But now, there's increased pressure and desire to bring in new methods to respond to market-, customer-, and internal business needs.Design thinking and innovation practices are two ways that businesses are attempting to disrupt their patterns and unlock creativity to create new and novel solutions. While they have some shared goals, these two realms do not always mesh cleanly.In this talk, George White, Chief Innovation Officer at Cantina, will highlight where design thinking and innovation practice diverge, where they overlap, and how you can leverage both to build an organization that is flexible, creative, and innovative. 


George White

Chief Innovation Officer

1:15 pm - 1:30 pm Part II: Business Growth Through Design & Strategy

Dan Kraemer - Founder & Chief Design Officer , IA Collaborative

Dan Kraemer

Founder & Chief Design Officer
IA Collaborative

1:30 pm - 2:00 pm Networking Break

Our moment of truly "Applicable Beyond Mere Inspiration" Mission Statement--Choose two of our Think Tank sessions to attend at registration to receive hands on, workshop style development.

Think Tanks

-Develop a playbook with the best of all worlds


-Leverage an Agile movement for your Design Thinking Initiatives


Carolyn See

Director, Experience Strategy


Vanessa Weathers

Director of Experience Architecture & Agile Execution

-Balance the responsibility for Design Thinking and Design Doing


-Optimize the balance of strategic and analytical designers


Huma Wadood

Senior Initiative Designer
Blue Cross Blue Shield


McKaye Black

Senior Design & Business Innovation Strategy Consultant
Blue Cross Blue Shield of Texas


Jason Bagley

Unit Manager of Clinical Operations
Blue Cross Blue Shield of Texas

-Standardize core principals and missions of the company at large


-Develop best practices that align with culture and efficiency


Mindy Duong

VP, Web Design and UX Development
East West Bank

2:00 pm - 3:00 pm AI/Machine Learning

-Utilize technologies as a tool to deliver innovative value, considering AI as essential

-Find the sweet spot between human-centered insight and machine intelligence to reach comprehensive, valuable solutions

2:00 pm - 3:00 pm Venture Studio

Jose de Francisco Lopez - Chief Designer, Nokia

-Lay the groundwork for entrepreneurial innovation


-Create intellectual capital and develop risk intelligence


Jose de Francisco Lopez

Chief Designer

2:00 pm - 3:00 pm Digital Transformation

-Adopt digital transformation strategies to enable continuous improvements

-Apply the design thinking methodology to complex digital transformation strategy

Closing Keynotes

4:00 pm - 4:45 pm Panel-True Empathy: Balancing the Human in a Data-Saturated Ecosystem

Iris Ware Dr. - Chief Learning Officer, City of Detroit

With so much information at your fingertips, empathy presents exciting opportunities, as well as complexities. With a massive amount of transactional data, balancing the qualitative connections, human-driven insights, and strategic vision native to design thinking builds much larger implications.Is the future of AI about more data or less?


Iris Ware Dr.

Chief Learning Officer
City of Detroit

4:45 pm - 5:00 pm Closing Remarks & Design Drive Giveaway

You participated, and now we want to show our appreciation! Our Design Drive raffle giveaway will wrap up the event. You won’t want to miss it! You must be present to win.