#MeetMeMondays: Jessica DeMartini - Customer Experience Strategy Leader, Wells Fargo

03/09/2020

Say hi to Jessica DeMartini

Jessica DeMartini has a passion for creating simple, personal, and authentic experiences! She pays careful attention to customer experiences and identify missing details and gaps that can elevate a customer experience from ordinary to memorable. Jessica is a strategic partner that will shape your customer experience with thoughtful & exceptional solutions that will result in a clear return on your ROI with customer retention & loyalty, improved CSAT, NPS, SUS, and more.

What is your role?

Jessica: Customer Experience Strategy Leader

Why Design Thinking Austin 2020?

Jessica: We are at a wonderful time in our careers where we, as creative professionals, are being asked to help break down silos, challenge assumptions, and define people-focused products and solutions. I am excited to have the opportunity to share my own successes and failures with other professionals as they learn how to discover pain points and reduce the friction that people face in their day to day interactions.

Fun Fact?

Jessica: When I'm not picking apart experiences, I enjoy cheese making, cooking, Sonoma wines, and spending time with my family.

Where to catch Jessica at Design Thinking 2020

Main Conference Day 2: Friday, April 17, 2020

10:45 AM THINK TANKS: Language

  • Ensure expectations are met and consistencies are streamlined
  • Communicate in a cohesive and common language across teams for meaningful collaboration