Tools and Resources

Design Thinking 2020 Official Event Guide

In previous years, we’ve addressed the idea of Design Transformation and the first steps to building design thinking into the culture of an organization. This year we explore the theme of Beyond Design.This year, we look to address what design means to every attendee, pushing the impact of ...

2020 Content

2019 Post Show Report

Interested in seeing what happened at Design Thinking 2019? Take a look at the Post Show Report and make sure to join us in Austin for Design Thinking 2020!

Design Done Right: The Convergence of Thinking & Doing

The world that we live in today demands constant innovation. It is truly a consumer’s market. With technology, lifestyles, channels for communication, and even customers continuously evolving, businesses are now facing a sink-or-swim situation. This harsh reality has brought the effective methodology of design thinking to the forefront of so...

Design Thinking Attendee Journey Map

Interested in attending Design Thinking 2020 but unsure of what sessions and site tours to attend? We're here to help create your #DesignThinking2020 journey! Take a look at the various selections and topics to choose from based on your conference pass selection. Curious to see who's attending Design Thinking? Check...

Design & Innovation Awards

Feel free to take a sneak peek at what we have in store for the 2020 Design & Innovation Awards:- 2019 winners- 2020 Categories- How to get involvedTake a look at our official Design Thinking 2020 agenda here if you haven't already!Want to stay in the know? Email us to...

Design Thinking 2020 Current Attendee Snapshot

Interested in joining us at Design Thinking 2020 this September 8-11 at the Hilton Austin, TX? Take a look at the Current Attendee Snapshot to see who is already attending. Make sure to reserve your spot! Unsure which sessions to attend? Then download our Attendee Journey Map here. 

Design Thinking 201 - DesignOps: The Catalyst for Scale

Design Thinking is in full force with the role of design elevated in several enterprise organizations. With this comes the prioritization of investing into the efficiencies within the practice itself, providing moments to maximize value and impact. The natural evolution from understanding to scale to transformation, DesignOps as a practice...

Design Thinking 301 - Ethical Design: Creation with Consequence

Design Thinking opens an avenue to innovation and humanity. Connecting the deeper sense of empathy in conjunction with steps for innovation followed by in-depth testing, prototyping and evaluation used in a truly human-centered appraoch can lead to design that sustains and accomplishes good over harm.  With so much innovation at...

Design Thinking 2020 ROI Toolkit

Thinking about attending Design Thinking 2020? We are here to help you convince your colleague or manager to attend.This ROI toolkit includes:Convince your boss letterTop reasons to attendEstimated budget expense sheetand more!Still unconvinced? Check out our 2019 Post Show Report here.Let us know if you would like the agenda sent...

Design Thinking 2020 Workshop Infographic

Not sure which workshops to attend? As the Design Thinking program has grown year over year, we have seen the gap between maturity and understanding greatly emerging. With this, we want to keep our most impactful sessions while adding additional opportunities to keep attendees engaged as they continue to mature....

Design Thinking 2019 Past Attendee Snapshot

Interested to see who attended Design Thinking 2019? Take a look at our Past Attendee Snapshot and join us next April at Design Thinking! Or take a look who's already confirmed to attend for this year here. 

2019 Event Presentations

Product by Design: Navigating Meaningful Innovation in Today's Digital Economy

Product by design is the process of identifying a market opportunity, clearly defining the problem, developing a proper solution for that problem, and validating the solution with real users. If you're interested in learning more, take a look at Shawn Johnson's presentation from Design Thinking 2019. Enjoyed this presentation? Check out...

Ben Judy: Using Design Thinking Strategically to Survive

Ben Judy, Head of UX at 7-Eleven, spoke at Design Thinking 2019 about using design thinking strategically in order to survive. Take a look at his presentation. Enjoyed this presentation? Check out Meriah Garrett's presentation here.

Design Thinking That Lasts: Building a Design culture and culture of Human Centered Design

Meriah Garrett, Chief Design Officer, USAA, spoke at Design Thinking 2019 about building a Design Culture and Culture of Human-Centered Design. Take a look. Enjoyed this presentation? Check out Paul Strike's presentation here. 

Human Centered Design: The Study of People, Behavior, and Environments

Paul Strike, VP, Head of Design at Prudential gave presentation at Design Thinking 2019 on Human Centered Design. Take a look.Enjoyed this presentation? Take a look at Ben Judy's presentation here.

2019 Content

2019 Attendee Kit

Joining us at Design Thinking 2019? Take a look at the Attendee Kit for event info, a list of the speakers, and more! 

Cantina Special Report: Demystifying Design

In further understanding Human-Centered Design, it became important to adequately define the nuances between different design practices. Within the Customer Management Practice, there are four distinct events, Digital Product, Service Design, Design Thinking, and Experience Design, pressing the imperative to identify differences and similarities between them. We begun to scratch...

Past Attendee List

Interested in attending a future Design Thinking Event? Take a look at this list to find out who attended in 2018. (Last Updated 10.29.2018)

2019 Design Thinking ROI Toolkit

Thinking about attending Design Thinking 2019? We are here to help you convince your colleague or manager to attend. Take a look at the top reason why you should attend.This ROI toolkit includes:- Convince your boss letter- Top reasons to attend- Estimated budget expense sheet- and more!

2018 Design Thinking Post Show Report

Interested to see what you missed at Design Thinking 2018? Take a look at the 2018 Design Thinking Post Show Report to get you ready for Design Thinking 2019! If you want a copy of it via email instead, email us.

2019 Design Thinking 101

Design thinking is a mindset for solving complex problems. Originally stemming from the design process, design thinking challenges leaders, individuals, and organizations to think like a designer---with your client at the heart and with a reiterative process of prototyping and testing at the core. Check out this guide to learn...

Design Thinking 201

After gaining the baseline understanding for design thinking and growing proficiency, many organizations face barriers moving beyond a singular touch-point to organization wide buy-in. Design Thinking 201 addresses various challenges and solutions to elevate design thinking to an organization wide design transformation. 

Design Thinking 301

Some immediate benefits of design thinking are often difficult to quantify including employee engagement, customer centricity, and cross-functional collaboration. However, successful organizations understand the impact of design thinking as driving revenue, cost savings, and economic impact.  Design Thinking 301 goes over internal measurements of design thinking and research on the...

Design Thinking Site Tours 2019

Experience the bespoke Design Thinking approaches of cutting edge companies in Austin. Join fellow attendees for an intimate tour of your choice led by top designers.

Design Thinking for HR

The use case for design thinking is growing rapidly in HR departments of leading enterprises. With a focus on empathy and organizational transformation, Human Resources lends itself to the core principles emphasized by human centered design. Take a look at the ways Design Thinking can transform Human Resources. 

The 2019 Advisory Board: The Evolving State of Human-Centered Design

Creating the sounding board for all things Design & Innovation, the Customer Management Practice is proud to announce the members of the 2019 advisory board filled with thought leaders from a diverse range of industries, job titles, and perspectives.

Design Thinking 2019 University FAQs

This introduction to Design Thinking provides a crash course on the design thinking mindset, from the fundamentals of human-centered design to design thinking mindset in practice. Beyond just the step-bystep methodology, take this opportunity to live human-centered design with the opportunity to address real case challenges and conduct primary research...

Sponsorship Information

Design & Innovation Sponsorship Kit

The Design & Innovation team works diligently to offer our partners a wide variety of marketing opportunities, each designed to provide unparalleled access to the best and brightest in the design space.2020 Design and Innovation Schedule:Experience Design | February 24-26 | Denver, CODesign Thinking Spring | April 14-17 | Austin,...

2018 Content

Design Thinking Past Attendee Snapshot

To give you a feel for the peers in which you’ll be sitting beside at this event in April, we have provided a list of the 2018 Design Thinking attendees. Whether you work in experience design, innovation, human factors engineering or evangelizing design thinking in your organization, this conference will...

IBM Studios Austin Site Tour FAQs

Missed out on the 2018 IBM Studios Design Site Tour? Take a look at the 2018 overview in preparation for 2019!---Join fellow attendees for intimate tours of the space led by IBM’s top designers. A private presentation for our group will provide a window into IBM’s custom Design Thinking methodology,...

Demystifying Design Thinking

Design Thinking is an innovative approach that combines service or product design with human behavior. At its core, dedicated practitioners describe design thinking as an ongoing mindset of empathy and human observation. But why does design thinking matter to you? Take a look at this infographic and and see who...

What can Design Thinking Solve?

Regardless of industry, organizations and corporations often seek to apply design thinking in an effort to remain competitive when faced with disruption. The result is a greater and more reliable awareness of customer pain points, and a generation of creative solutions and innovative products or services that authentically meet their...

USAA Chief Design Office Experience

Missed out on the 2018 USAA Site Tour? Take a look at the 2018 overview in preparation for 2019! Take a look at this site tour spotlight to learn more about the USAA Chief Design Offce, and why you must attend!

Debunking Design Thinking Myths

Reflecting the diversity of the agenda, we are thankful for the support of our 2018 Advisory Board. The board is integral to the development and execution of Design Thinking, supporting the strategic positioning of the brand and advising to the content and participants that matter most. Hear from some of...

2018 Design Thinking Attendee Kit

Missed out on Design Thinking 2018?Take a look at our 2018 Design Thinking Attendee Kit to give you a glimpse of what to expect for 2019!- FAQs- Speakers + Advisory Board- The Fun Stuff- Onsite Team- 2018 Event Partners