DESIGN THINKING AUSTIN, POSTPONEMENT & DESIGN THINKING VIRTUAL EXPERIENCE (VX) FAQs


1. When and where is Design Thinking 2020 now being held?
Design Thinking 2020 is going virtual! Design Thinking Virtual Experience (VX) will be taking place during the same dates: September 8-11, 2020. Learn more, register now, and stay tuned for more info to come.


2. What is Design Thinking Virtual Experience (VX)?
We’re excited to introduce Design Thinking Virtual Experience (VX) that will provide the same insights, innovation and learning as if you were to physically attend Design Thinking 2020 in Austin. View more information about Design Thinking VX, check out the list of confirmed speakers, and stay tuned for more information to come.


3. What is the cost to join Design Thinking VX?

Design Thinking VX is free to join for the first 1,000 early birds! Register Now.


4. What is the plan for Design Thinking 2021?

Although #DesignThinking2020 is going virtual this year, we will be running Design Thinking 2021 in Austin, TX next year and we hope you’ll join us! To discuss further, email us at info@customermanagementpractice.com.


CURRENT DELEGATE REGISTRATION FAQs

1. What happened to my Design Thinking 2020 registration for the April event?

Your registration has automatically been moved to Design Thinking 2021. You will have the same pass-level access to the event that you registered for this year. The pass can only be used by the person whose name is on the registration and cannot be transferred to a colleague or a peer outside of your organization. You also have access to everything included in Design Thinking VX.


2. Will the hotel refund my reservation?

You are responsible for canceling your hotel room and you should be able to cancel with no penalty.


3. I booked my travel and I’m going to be penalized because I have to cancel or change my travel plans. Are you going to cover those expenses?

While we understand that this may cause some inconvenience, we are taking this extreme measure for everyone’s own health and protection. Your travel expenses are your responsibility. You should be able to cancel your hotel reservation with no penalty, but if your airline requires any proof to procure a waiver of any change or cancellation fees, we would be happy to provide whatever documentation we can to help.


4. What happens to my registration if I can’t make the 2021 dates?

Please reach out to your attendee relationship manager to discuss further or email us at info@customermanagementpractice.com.


5. Can I get a refund?

If you have to cancel your registration you are entitled to a 100% credit voucher for your registration (does not apply to sponsors). Please contact your attendee relationship manager for a list of options for that credit voucher.


CURRENT SPONSOR FAQs

1. We were sponsoring the event. What happens to our sponsorship investment?

Please contact your business development manager for a list of available options.


2. What happens to our sponsorship if we can’t make the 2021 dates?

Please contact your business development manager for a list of available options.


Any other questions? Please email info@customermanagementpractice.com.