As Group Program Director, Caitlin partners with individuals looking to scale human-centered design as a discipline across their organization. She works closely with each organization to find a suite of training programs and supporting resources to fit their particular needs, which can vary, depending on how design is being considered at the organization. Caitlin is inspired when people and teams are also actively thinking about how to create the conditions for human-centered design to flourish.
Prior to joining LUMA, Caitlin was at Continuum, a global design and innovation consultancy. There, she worked closely with organizations in a range of industries to understand challenges and design project plans to move towards desirable and viable solutions. She has honed her skills in the field, having been a team member on a number of projects, including a project in partnership with The World Bank and a microinsurance provider to develop insurance products for the mass market in Africa.
Throughout her career, Caitlin has remained passionate about sharing human-centered design with whoever will listen and believes that the skill set is relevant and applicable across all industries. She has worked closely with companies in the financial services, life science, retail, CPG, government, healthcare and public service industries. She also co-taught a Design Thinking course at the Harvard Division of Continuing Education. Alongside her career path, Caitlin has studied and graduated coursework on Co-Active Coaching and Leadership. Caitlin earned her B.A. in Economics from Middlebury College, and has been back on occasion to teach in the college’s MiddCORE program. She enjoys spending every season outside on Boston’s North Shore with her husband, two sons, and Basset Hound.