Meriah Garrett

Chief Design Officer USAA
As the Chief Design Officer of USAA, Meriah Garrett seeks to create an environment where beautiful member experiences are the norm. This means leading the internal design organization, growing design capabilities, and defining a curriculum of internal education that lifts up design practitioners and helps encourage design thinking across the business. Prior to joining USAA, Meriah spent more than 8 years at the design firm frog. As a Creative Director, she led multi-dispensary teams in delivering innovative designs that engaged consumers and created stronger brand relationships. Meriah was responsible for directing all phases of creative work from research and concept development through production, as well as creating a studio environment that drove impeccable design. Meriah began her career as a freelance designer and developer in the emerging web space during the mid 90’s. She later moved to Austin for the growing tech industry, where she worked on an early web-based tablet computer for seniors, and later, enterprise security and IT portfolio management. She joined frog in 2007 where she worked on questions for Disney, Google, Michael & Susan Dell Foundation, Capital One, S&P, EY, LG, Sprint, AT&T, Bell Mobility, Vodafone, 7-Eleven, Kohl’s, Whole Foods and more.

Main Conference Day 2: Friday, September 11

Friday, September 11th, 2020

9:00 AM 180 Degrees: Reverting Chaos Into Opportunity

 Design Thinking never occurs in a perfect scenario. Many times the initiative is driven from necessity to change or be disrupted. In moments of turmoil and decline, a 180-degree change is vital. How do we navigate bureaucracy and long-established organizational structure to re-align the vision for growth and scale ideas organization-wide? 

Check out the incredible speaker line-up to see who will be joining Meriah .

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