Every company wants to believe that it delivers a superior experience to clients. But what happens when your clients disagree? You get to work. For Pitney Bowes – a 100-year-old company with 13,300 companies worldwide – steering its corporate culture from “client-aware” to “client-obsessed” required the methods and mindset that design thinking delivers.
In this keynote, Pitney Bowes Vice President Ruth Frank, with LUMA Institute CEO Chris Pacione, will tell the story of: