Jennifer Packard

Jen Packard is a Senior Advisor in The Office of Mayo Clinic Experience and a member of the Training, Education & Coaching (XTEC) team, providing communication training and coaching to Mayo Clinic staff. She is a National Board Certified Health & Wellness coach, a member of the National Wellness Institute, and a member of the Motivational Interviewing Network of Trainers (MINT). She is an internationally recognized provider of interpersonal communication training in healthcare and former director of both the Mayo Clinic Wellness Coach and Tobacco Treatment Specialist Training & Certification programs. With a background in counseling psychology, she has more than twenty years of clinical experience in the fields of addiction and health behavior change. As an educator and trainer, Ms. Packard has served as faculty within several institutions of higher learning including Mayo Clinic Alix School of Medicine and Saint Mary’s University of Minnesota. She has served as a course facilitator, content expert and keynote speaker on topics of addiction, empathic communication, coaching, conflict de-escalation, and service excellence both nationally and internationally. With The inJOY Group, Ms. Packard provides communication consulting and education for wellness professionals and healthcare organizations."