This year at Experience Design, we are highlighting the boundaries of Experience and highlighting the diverse landscape of successful experience design implementation. With this, selecting your agenda journey can be tricky, so we’ve helped highlight some sessions to match your needs.
As you may know, digital transformation has had a huge impact on the financial services industry with new market entrants and demanding customers making it more competitive and tech-driven than ever before. Which is why thinkmoney decided to use our low-code technology to “power” their customer-centric digital transformation program.
every brand must learn to anticipate and design for “n” Moments of Truth.
Carefully considered gaps enable the opportunity to engage audiences at moments when it is most appropriate and in a way that is more meaningful—because the story could not have been completed had they not been there to fill the gap.
Every era needs its label, and it seems from recent business chatter that we are now living in the era of the experience economy. We have successively migrated from a business era that was predominantly company-centric, to one that was customer-centric, to the present era, which is experience-centric.
We all want to design experiences people love. But we also must ask: Are we designing products that support the world we all want to live in, today and tomorrow?
Every day we make thousands of choices. Some are inconsequential, such as the route to take to work, or which sandwich to get for lunch. Others may feel more significant, like which watch to purchase, or what features to look for in a new car. But few decisions feel simple. As designers, we can solve this problem.
Is there a need to implement ethical guidelines for today's designers? And at what point is it considered ignorance?
We asked the speakers of our Experience Design 2020 program their perspective on the current, past and future state of Experience Design. We’ve compiled their expertise into our #ExperienceDesign2020 feature as a sneak peek into the perspective and knowledge to be shared in Denver!
It can feel quite overwhelming when you’re thrown into this whirlwind of cluttered information about UX. That’s why we’ve narrowed it down to top six experience design resources that you must absolutely check out if you want to learn more about user experience.
In service design, we are often presented with decisions that seem irreversible. Unlike a digital product where new features can be rolled back in an instant upon negative user reactions, we can’t simply remodel an office if a new tenant isn’t happy. But it’s important to question the premise that each decision is inherently irreversible.
A beauty of experience
design comes from the fact that it transcends industry. In today’s experience
economy, the value of optimized customer experience is larger than ever before
and detrimental if ignored.
Experience Design 2020 will not just focus on Experience Design tied solely to UX design, but we will also push to explore the boundaries of what an experience really means and how to use design to impact the end result.
The concept and practice of Experience Design has been around for 20 years, but it continues to evolve and now has a greater focus on experiences that delight users instead of usability alone. Now, it is more important than ever to curate effortless user journeys through experience design.