Registration is now CLOSED. View On-Demand Presentations instead or email us at info@designinnovationglobal.com
Blurred Lines: How the Product-Service Continuum is Transforming
Thank you to all our attendees and on-demand viewers for joining us at Service Design Digital Summit! Looking to attend another Design & Innovation Global Digital Event? Back by popular demand, join us July 21-22, 2020 at Design Thinking Digital Summit! Want to be more involved? Email us for more information.
Designing Effective Experiences in a Remote World
Service Design enables designers to transform customer and employee experience by creating human-centered innovation incorporating the entire ecosystem of back end and front stage players.
Whether you are a product or service organization, companies are challenged with a new found layer of fulfilling top-notch customer service, customer delivery, and service experience.
On-Demand Access AvailableHow to view sessions after the event:
Wasn't able to attend live? Take a look at the Service Design Digital Summit Sessions Recorded Presentations from USAA, Google, Ebay, and more!
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shape and deliver your message to a targeted audience, email us.
What is Service Design?
There are several components that must be designed and appropriately integrated to create a comprehensive, seamless customer experience.
Evolution of Service Design
This timeline features the evolution of service design, highlighting how this methodology emerged back in 1982, the thought leaders who brought it to life, the various academic and association networks that have contributed to its popularity, and how it is recently being leveraged as a business strategy in the world’s most competitive companies.
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