Join us before the event starts for some morning meditations.
Design teams who have adapted and evolved in the Covid-19 era realize that the silo’d disciplines of design no longer are adequate to deliver a holistic customer experience. The entirety of the ecosystem, connection to the customer, and process optimization must be in place to deliver service successfully. Service Design offers this avenue by moving from product to business operation, recognizing that without proper execution exceptional user experience cannot be realized.
Focused on process and back-end optimization, Service Design by nature must be matched with excellent leadership to deliver results. We are all in a remote environment, which has changed the landscape for many organizations in regards to career growth, team education, and employee experience. How can you build your brand with face to face interactions limited to pre-set meetings? How can you monitor the well-being of your employees and continue to motivate in time of crisis? Bringing her experience at Google as the Director of UX Design for GSuite, Alley will dive into her insights on remote work as well as practical tips for how to lead effectively in this situations.
When teams apply service design methods they are trying o make sense of uncertainty and pick a direction with confidence. Supporting these teams can be tricky as progress is often unpredictable and non-linear. In this talk, Paul will use stories from real client projects to illustrate how we approach product discovery, and common pitfalls for stakeholders and sponsors to avoid. Paul will also deep dive into how you can run his favorite service design workshop with your team.
TAKE A BREAK AND MEET THE ACTUAL AUDIENCE! THESE INFORMAL COFFEE ROOM DISCUSSIONS OFFER MOMENTS OF FACE TO FACE INTERACTION AS WE BREAK INTO THE AFTERNOON WORKSHOPS.
BEGINNERPrabhas Pokharel - CEO, Reduct Video
Service Design helps organizations align products, services and operations to deliver exceptional experiences to their customers. It involves managing complex interplays, and involves diverse stakeholders in the process. Through all of this, it is not easy to keep everything centered on the ultimate goal: providing an exceptional customer experience. This session will be a deep-dive into keeping the service design process grounded in the customer's experience, and will provide tools for creating buy-in and alignment around customer needs throughout the organization.
BEGINNERMark Tippin - Head of Services, MURAL
Quite suddenly, almost everyone started working remotely. Whether you’re a team lead or member, you can help your team connect, collaborate, and build remote resilience.
Join this workshop to learn more about: