Prabhas Pokharel

Service Design helps organizations align products, services and operations to deliver exceptional experiences to their customers. It involves managing complex interplays, and involves diverse stakeholders in the process. Through all of this, it is not easy to keep everything centered on the ultimate goal: providing an exceptional customer experience. This session will be a deep-dive into keeping the service design process grounded in the customer's experience, and will provide tools for creating buy-in and alignment around customer needs throughout the organization.