There exist a myriad of digital interactions in healthcare and across health systems, including both face-to-face interactions and more behind-the-scenes interactions. COVID’s impact accelerated digital evolution across all organizations, healthcare included, making stronger digital strategy a necessity. In this session, Viraj Patwardhan speaks to Thomas Jefferson University Hospital’s journey of rising to the challenge of elevating digital interactions to meet the needs of a post-COVID world.
Penn Medicine’s migration from a fee-for-service model to value-based care provided a massive opportunity for a robust innovation framework across the health system. Hear from Penn Medicine’s Health Care Innovation team about their journey building and scaling innovation.
COVID is causing unprecedented disruption in all industries, with healthcare at the front and center of the crisis. Service Design represent a powerful tool to re-engineer the design and delivery of healthcare service experiences at scale. How can and should Service Design be your secret weapon in the context of COVID? This open discussion joined by Healthcare Focus Day speakers Matt Van Der Tuyn and Viraj Patwardhan seeks to spark open and honest conversation about the challenges and opportunities of Service Design in the current environment.
Design systems traditionally provide design teams with the tools and building blocks needed to build consistent products and software experiences. The same principles can be applied to service experiences, democratizing design tools for all stakeholders involved to improve the end-to-end customer relationship. Join Kyle Vice, an Experience Design Studio Director at Philips, as he shares how Philips expanded their design systems approach beyond products and software to include their service portfolio.