Service Design offers a unique look at the holistic infrastructure of the customer experience, inclusive of infrastructure, information architecture, technology, process, and employee experience.
The introduction of Service Design into organizations offers a unique opportunity to explore process as a driver for CX. Tools such as the Service Blueprint. However, changing your view point from customer facing, to inclusive of all stakeholders requires a change of mindset.
To continue the Service Design Journey, in our 201 piece we will explore steps to begin the implementation and start of your work.
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