From Vision to Transformation:
How Service Design Disrupts Business

October 26-28, 2020 | 12PM ET / 9AM PT

Meet Your Service Design Leaders

2020 Speakers


Nata Abbott
Nata Abbott
Service Design Practice Director
USAA
Michael Allenberg
Michael Allenberg
Lead Service Designer & Design Thinking Coach
Cox Communications
Mike Aragon
Mike Aragon
Sr. Manager, Business Process Transformation
Charles Schwab
Emilia Åström
Emilia Åström
Learning Experience Lead
MURAL
Daniela Busse
Daniela Busse
Head of Design Research
eBay
Benson Chan
Benson Chan
Principal Design Director, Microsoft Store
Microsoft
Jessica DeMartini
Jessica DeMartini
Customer Experience Strategy Consultant
Wells Fargo
Hannah Ekman
Hannah Ekman
Senior UX Designer
Ceros
Giovanni Fortezza
Giovanni Fortezza
Executive Director, Head of Service Design CIB North America
J.P. Morgan
Adam Fry-Pierce
Adam Fry-Pierce
Director, Customer Experience Programs
InVision
Jonathan Grove
Jonathan Grove
Director of Design Research
Nationwide Insurance
Lauren Hahn
Lauren Hahn
Innovation Manager
Penn Medicine Center for Health Care Innovation
Diana Jeffery
Diana Jeffery
Area Director of Performance Improvement
Marriott International
Andrew La Monica
Andrew La Monica
Vice President of Design Leadership
Northerwestern Mutual
Shawn Nason
Shawn Nason
Founder, CEO & Chief Disruptor
MOFi
Laura Naylor
Laura Naylor
Head of UX Research
YouTube
Bill Nottingham
Bill Nottingham
VP of Growth
Nottingham Spirk
Viraj Patwardan
Viraj Patwardan
Vice President, Digital Design and Consumer Experience
Jefferson Health
Linda Quarles
Linda Quarles
Director, Organizational Strategy, Practice Lead
Frog
David Resnick
David Resnick
Innovation Manager
Penn Medicine Center for Health Care Innovation
Brian Shyu
Brian Shyu
Sr. Manager, UX Design and Development
Eaton
Matthew Van Der Tuyn
Matthew Van Der Tuyn
Director of Design & Strategy
Penn Medicine Center for Health Care Innovation
Kyle Vice
Kyle Vice
Studio Director
Philips
Erica Weiss Tjader
Erica Weiss Tjader
Vice President of Product Design
Survey Monkey