From Vision to Transformation:
How Service Design Disrupts Business

October 26-28, 2020 | 12PM ET / 9AM PT

Benson Chan

Principal Design Director, Microsoft Store Microsoft

Main Conference Day 1: Monday, October 26th

Monday, October 26th, 2020

12:00 PM Lessons in Evolving Online Experience and People Leadership during COVID-19

COVID-19 disrupted nearly every industry in some way, retail in particular. It forced businesses to rethink how they both design and deliver meaningful experiences in a now radically new environment. In this session, Microsoft Store’s Benson Chan shares their story of digital experience transformation, lessons learned in launching new service experiences, and how to lead the resulting organizational transformation in unprecedented times.



Check out the incredible speaker line-up to see who will be joining Benson.

Download The Latest Agenda