From Vision to Transformation:
How Service Design Disrupts Business

October 26-28, 2020 | 12PM ET / 9AM PT

Giovanni Fortezza

Executive Director, Head of Service Design CIB North America J.P. Morgan

Main Conference Day 1: Monday, October 26th

Monday, October 26th, 2020

3:00 PM Refining a Service Design Metric Framework

While your organization at large may understand that service designers often utilize blueprinting as a tool, few truly recognize what those blueprints can and should accomplish. Attaching and tracking meaningful, human-centered metrics to each step of the journey can help to frame those benefits of service design relative to both the organization’s business goals and to the customer’s experience.

Check out the incredible speaker line-up to see who will be joining Giovanni.

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