From Vision to Transformation:
How Service Design Disrupts Business

October 26-28, 2020 | 12PM ET / 9AM PT

Jessica DeMartini

Customer Experience Strategy Consultant Wells Fargo

Main Conference Day 1: Monday, October 26th

Monday, October 26th, 2020

2:30 PM Transforming Teams by Exercising Design Thinking Muscles

All team members are capable of Design Thinking, but many business environments have taught us to fear failure and embrace perfection. There are several exercises that teams can integrate and build on over time to flex their Design Thinking muscles. Hear about some of those exercises and how I have witnessed teams evolve to treat problems like golden eggs rather than points of failure.

Check out the incredible speaker line-up to see who will be joining Jessica.

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