From Vision to Transformation:
How Service Design Disrupts Business

October 26-28, 2020 | 12PM ET / 9AM PT

Jessica Gatto

Director, Consumer Experience Humana

Why Jessica? 

Design leader focused on delivering engaging experiences that positively impact health. Expert in user-centered designand innovation. Advocate for whole person health - addressing social determinants, embracing the power of emotions,and helping people appreciate their impact. 

October 16: Main Conference Day

Wednesday, October 16th, 2019


The entire ecosystem in which the service exists should be considered, inclusive of backstage, frontstage and peripheral factors

Check out the incredible speaker line-up to see who will be joining Jessica.

Download The Latest Agenda