From Vision to Transformation:
How Service Design Disrupts Business

October 26-28, 2020 | 12PM ET / 9AM PT

Michael Allenberg

Lead Service Designer & Design Thinking Coach Cox Communications

Main Conference Day 1: Monday, October 26th

Monday, October 26th, 2020

3:30 PM When Priorities Change: How to Deliver a New Service Experience in a Post-COVID World

Pre-COVID, Cox Communications was designing a technical support tool for junior field technicians. Post-COVID, this service experience was pivoted to a customer-facing technical support tool. Moreover, the team charged with design and delivery of this service experience post-COVID was suddenly remote. Hear from Michael Allenberg, Cox Communications Lead Service Designer, as he details the evolution of this service experience alongside the team’s design process to produce said experience.

Check out the incredible speaker line-up to see who will be joining Michael.

Download The Latest Agenda