From Vision to Transformation:
How Service Design Disrupts Business

October 26-28, 2020 | 12PM ET / 9AM PT

Mike Aragon

Sr. Manager, Business Process Transformation Charles Schwab

Main Conference Day 2: Tuesday, October 27th

Tuesday, October 27th, 2020

2:30 PM Service Blueprinting for Silos and Secondary Stakeholders

Large, complex organizations are prone to siloed activities that can lose sight of the user at the center of processes. Service blueprinting is a vital tool to help break down silos and refocus the organization on said user. In this session, learn case examples of how Charles Schwab has utilized the power of service blueprinting across the organization to refocus service design and delivery.

Check out the incredible speaker line-up to see who will be joining Mike.

Download The Latest Agenda