From Vision to Transformation:
How Service Design Disrupts Business

October 26-28, 2020 | 12PM ET / 9AM PT

Natalie Kuhn

Manager of Service Design, Commercial Capital One

October 15: Pre-Conference Day

Tuesday, October 15th, 2019

2:00 PM TALK & DISCUSSION: How We've Evolved to Practice Service Design

To practice Service Design at scale within an organization you need to consider mindset, culture and governance. Changing the way you work does not happen overnight. In this session we will discuss the ingredients of Service Design and how they can come to life within a financial institution over time. Be prepared to ask questions and discuss tangible examples of how a company has made an incredible pivot to embrace a new way of working.

Check out the incredible speaker line-up to see who will be joining Natalie.

Download The Latest Agenda