From Vision to Transformation:
How Service Design Disrupts Business

October 26-28, 2020 | 12PM ET / 9AM PT

Shaun Gummere

SVP of Service Design & Experience Strategy Cantina

October 17: Main Conference Day + Site Tours

Thursday, October 17th, 2019

8:45 AM Design-Led Change: Service Design, Innovation, and Storytelling

It’s an old-saw at this point that one of the big challenges in service design is making change stick. We’ve learned a few ways to manage this, and in this talk, will share storytelling and innovation approaches we successfully took with a major health insurer.

Check out the incredible speaker line-up to see who will be joining Shaun.

Download The Latest Agenda