From Vision to Transformation:
How Service Design Disrupts Business

October 26-28, 2020 | 12PM ET / 9AM PT

Viraj Patwardan

Vice President, Digital Design and Consumer Experience Jefferson Health

Viraj leads a team of designers at Jefferson’s Digital Innovation and Consumer Experience (DICE) group. He and his team are responsible for improving experience for all of Jefferson’s consumers by designing new and transformative solutions. As the Vice President of Digital Design & Consumer Experience Viraj& his team always look to fulfill the unmet needs of Jefferson’s consumers.

Viraj is a passionate designer who likes to design for common-user needs. He has always believed that to create holistic solutions, he needs to understand the user’s world from their perspective. With a bachelor’s degree in architecture and a master’s degree in human-centered design, Viraj’s skills include research, strategy and user/consumer-focused solutions. Creating transformational patient and student experiences is one of his strong holds. At Jefferson, Viraj leads a team of multimedia designers, instructional designers, clinical fellows and experience designers to deliver seamless digital solutions for Jefferson’s consumers. With over 20+ years of experience Viraj is able to bring ideas from different industries to re-imagine healthcare and learning by DESIGN.

Post-Conference Focus Day: Wednesday, October 28th

Wednesday, October 28th, 2020

12:00 PM How to Improve the Value of Health Care Interactions Between People & Technology

There exist a myriad of digital interactions in healthcare and across health systems, including both face-to-face interactions and more behind-the-scenes interactions. COVID’s impact accelerated digital evolution across all organizations, healthcare included, making stronger digital strategy a necessity.  In this session, Viraj Patwardhan speaks to Thomas Jefferson University Hospital’s journey of rising to the challenge of elevating digital interactions to meet the needs of a post-COVID world.

Check out the incredible speaker line-up to see who will be joining Viraj.

Download The Latest Agenda