John Yesko

Head of Digital User Experience & Service Design Walgreens

Why John? 

John Yesko is a veteran experience design, creative, and digital business leader; now Head of User Experience and Service Design at Walgreens. Responsible for the digital experience on Walgreens websites, consumer mobile apps, and in-store retail interfaces - as well as team member-facing digital. He also leads the Omni-Channel Service Design practice, with the mission of improving customer and employee experience across their ~9500 stores.

John's specialties include: Information architecture, user experience design, service design, usability testing/user research, website design, interaction design, and creative direction.

Main Conference Day 1: Thursday September 10

Thursday, April 16th, 2020

11:15 AM Truly Omni-Channel: The Unification of Physical, Digital and Everything In Between

Traditionally, experience design leads to focus on digital experience design, and creation of connected digital products are front of mind. How can we shift this mindset to be truly omnichannel beyond just digital? John will address how to:
- Encourage holistic buy-in to enable a more omnichannel strategy and mindset
- Provide a seamless end-to-end customer experience beyond digital integration

Check out the incredible speaker line-up to see who will be joining John.

Download The Latest Agenda