From Vision to Transformation:
How Service Design Disrupts Business

October 26-28, 2020 | 12PM ET / 9AM PT

Meet Your Service Design Leaders

Nata Abbott

Nata Abbott

Service Design Practice Director

USAA

Michael Allenberg

Michael Allenberg

Lead Service Designer & Design Thinking Coach

Cox Communications

Mike Aragon

Mike Aragon

Sr. Manager, Business Process Transformation

Charles Schwab

Emilia Åström

Emilia Åström

Learning Experience Lead

MURAL

Daniela Busse

Daniela Busse

Head of Design Research

eBay

Benson Chan

Benson Chan

Principal Design Director, Microsoft Store

Microsoft

Jessica DeMartini

Jessica DeMartini

Customer Experience Strategy Consultant

Wells Fargo

Hannah Ekman

Hannah Ekman

Senior UX Designer

Ceros

Giovanni Fortezza

Giovanni Fortezza

Executive Director, Head of Service Design CIB North America

J.P. Morgan

Adam Fry-Pierce

Adam Fry-Pierce

Director, Customer Experience Programs

InVision

Jonathan Grove

Jonathan Grove

Director of Design Research

Nationwide Insurance

Lauren Hahn

Lauren Hahn

Innovation Manager

Penn Medicine Center for Health Care Innovation

Diana Jeffery

Diana Jeffery

Area Director of Performance Improvement

Marriott International

Andrew La Monica

Andrew La Monica

Vice President of Design Leadership

Northerwestern Mutual

Shawn Nason

Shawn Nason

Founder, CEO & Chief Disruptor

MOFi

Laura Naylor

Laura Naylor

Head of UX Research

YouTube

Bill Nottingham

Bill Nottingham

VP of Growth

Nottingham Spirk

Viraj Patwardan

Viraj Patwardan

Vice President, Digital Design and Consumer Experience

Jefferson Health

Linda Quarles

Linda Quarles

Director, Organizational Strategy, Practice Lead

Frog

David Resnick

David Resnick

Innovation Manager

Penn Medicine Center for Health Care Innovation

Brian Shyu

Brian Shyu

Sr. Manager, UX Design and Development

Eaton

Matthew Van Der Tuyn

Matthew Van Der Tuyn

Director of Design & Strategy

Penn Medicine Center for Health Care Innovation

Kyle Vice

Kyle Vice

Studio Director

Philips

Erica Weiss Tjader

Erica Weiss Tjader

Vice President of Product Design

Survey Monkey

Main Conference Day 1

October 26, 2020
Understanding the nuances of Service Design brings a level of complexity atypical to other industries. This day will hold multiple keynote sessions as well as coffee chat discussions for networking opportunities.

Main Conference Day 2

October 27, 2020
Can't wait to join us? Take a look at the 2020 Keynotes and Leaders that have successfully designed services that naturally and seamlessly integrate into the larger experience.

Post-Conference Focus Day

October 28, 2020
This last day of the conference will consist of various Talk & Discussion sessions such as "Improving the Value of Health Care Interactions Between People & Technology" from Viraj Patwardhan from Thomas Jefferson University Hospitals.

Showcase your Solution

Find out how exhibiting at Service Design will provide you with the opportunity you need to meet prospects and grow your customer base.

Past Partners include: