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Design & Innovation Global Glossary: Journey Mapping

A tool to graphically represent how the customer perceives and experiences the service interface over time and used to visualize, explore, understand, and reﬁne the user's experience.

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Pandemics, Technology, and Empathy, a Case Study

2023-04-25
02:00 PM - 03:00 PM EST

The pandemic taught us a great deal about designing digital solutions for humans. Suddenly it became...

Pandemics, Technology, and Empathy, a Case Study

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