Fjord
Service Design for CX: Generating Value for Everyone Involved
January 21 by Amanda Caparelli
While customer experience puts the customer at the center of design implementation and management, service design takes this human-centered approach one step further.
“A Tale of Two Coffee Shops”
January 13 by Amanda Caparelli
Fjord has worked to create an applicable, simple way to distinguish the meaning of Service Design in people’s day-to-day lives, utilizing the relatable example of two coffee shops.
