Service Design 101

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Marisa White
12/30/2019

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True Service Design is a Holistic Approach. Service design represents the umbrella discipline for the creation, optimization and execution of experiences with users and customers. It is not limited to physical or digital interactions, a single product/service, or customer-facing touch points, but is inclusive of the holistic service delivery.

  • What is Service Design?
  • How does Service Design differ from Experience Design?
  • How does Design Thinking fit into the discipline of Service Design?
  • How des Service Design interact with the roles of your CX and/or UX team(s)?
  • Key Elements of Service Design

We respect your privacy, by clicking "Download Your Copy" you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. You have the right to object. In addition, you will receive our e-newsletter, including information on related online learning opportunities. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights, click here.

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