Service Design 101
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True Service Design is a Holistic Approach. Service design represents the umbrella discipline for the creation, optimization and execution of experiences with users and customers. It is not limited to physical or digital interactions, a single product/service, or customer-facing touch points, but is inclusive of the holistic service delivery.
- What is Service Design?
- How does Service Design differ from Experience Design?
- How does Design Thinking fit into the discipline of Service Design?
- How des Service Design interact with the roles of your CX and/or UX team(s)?
- Key Elements of Service Design
